The Role of Chat Moderators in Online Bingo Communities

What is a Bingo Chat Moderator?

A Bingo chat moderator, sometimes referred to as a ‘CM’, is the chat host who moves around online bingo rooms, ensuring a friendly and welcoming atmosphere for players. They are there to keep things running smoothly, encourage positive interactions and a good time, and answer any questions that players may have.

The Roles of a Bingo Chat Moderator

Bingo chat moderators are there primarily to assist players and moderate the conversations; however, there are multiple roles that they must perform alongside. We have looked at these below:

Provide Assistance - Bingo chat moderators are on hand to assist players with any questions they may have during their time at the platform or during a game. Whether it is regarding safeplay features, site issues, or general gameplay queries.

Chat Games - Chat moderators are also responsible for running the chat room games and getting everyone involved. These can be trivia games, themed games, or team games. Moderators must remember the rules for each and be able to confidently run them, govern them, and ensure fair gameplay.

If you want to learn more about bingo games, check out our page exploring different bingo variants available online.

Rules and behaviour monitoring - CMs must continually monitor the behaviour of players in the chat rooms, ensuring they are following the rules and keeping things friendly and fun. This includes watching out for any bad behaviour, players breaking rules, and even banning players if they are behaving badly enough.

Create good community spirit - Chat moderators are often seen as big brothers and sisters to online bingo players. They are there to guide new players, support returning players, and keep even the most experienced players entertained. They are friendly and outgoing people who are there to ensure everybody is having a good time.

Rules in Bingo Chat Rooms

There are Bingo chat room rules that are universal across all sites, while many individual providers have their own regulations and guidelines that players must follow. Before playing at any bingo site, or claiming any bingo promotion, ensure that you check what their chat room rules are.

Specific Bingo Chat Rules

• No advertising

• No impersonation of other players

• No spamming

• No gossiping about players

• No exchanging of personal information

• No asking for donations for any charity, fund, or cause

• No complaints

What happens if the Rules are broken?

This can depend on the severity of the rules that are broken. For example, if a player accidentally sends a message with caps lock on by accident, an apology to other players can suffice. However, serious breaches of the rules can see the chat moderators take steps against you, and even maybe ban you. 

It is worth noting that if rules are breached, do not try to handle it yourself. Voice your concerns to the chat moderator, who can then deal with the situation appropriately. Alternatively, you can contact the customer support team.

Responsible Gambling

We understand that gambling can be fun, but it’s important to gamble responsibly. If you are struggling with a gambling problem, please don’t hesitate to ask for help. There are people who can help you get on the road to recovery. Here are some resources that can help you:

• National Gambling Helpline: 0808 8020 133

• GamCare: https://www.gamcare.org.uk/

• GambleAware: https://www.begambleaware.org/